Welcome to Swarnaprava Jewellers. By accessing and using our website (www.swarnapravajewellers.com), you agree to comply with the following terms and conditions. Please read them carefully before using our services.

1. Introduction

These Terms & Conditions (“Terms”) govern the use of Swarnaprava Jewellers‘ website and all transactions carried out via the website. By accessing or using our services, you agree to be bound by these Terms. If you do not agree with these Terms, please refrain from using our website.

2. Eligibility

You must be at least 18 years old to access and use this website. By using the website, you confirm that you are of legal age to enter into binding agreements and are legally authorized to make purchases through the platform.

3. Intellectual Property

All content on the Swarnaprava Jewellers website, including but not limited to images, logos, designs, text, graphics, and software, is the property of Swarnaprava Jewellers and is protected by copyright, trademark, and other intellectual property laws. You are prohibited from copying, reproducing, or distributing any content without prior written consent from Swarnaprava Jewellers.

4. Product Information

While we make every effort to provide accurate descriptions and images of our products, the actual colors, sizes, and appearances of the jewelry may vary slightly due to differences in monitor displays or lighting. All prices are subject to change without notice.

5. Ordering and Payment

  • Order Confirmation: Once you place an order through our website, you will receive an order confirmation via email. This confirmation does not guarantee availability. In the event that an item is unavailable or out of stock, we will notify you and provide options for a refund or alternative product.
  • Payment Methods: We accept payments through [list of payment methods, e.g., credit cards, debit cards, net banking, UPI, etc.]. By completing a transaction, you warrant that the payment information provided is accurate and complete.

6. Shipping and Delivery

  • Shipping Policy: Orders will be processed and shipped within [processing time] days from the date of order confirmation. Shipping times may vary depending on your location and selected delivery option.
  • Delivery Delays: While we strive to deliver your order in a timely manner, Swarnaprava Jewellers is not responsible for any delays caused by factors outside our control, including but not limited to delays by couriers, customs, or extreme weather conditions.
  • International Shipping: For international orders, you may be subject to customs duties, taxes, and other fees based on your country’s regulations. These charges are the responsibility of the customer.

7. Returns and Exchanges

  • Return Policy: If you are not completely satisfied with your purchase, you may return the item(s) within 15 days from the delivery date. The product must be in its original condition, unworn, and with all tags and packaging intact. Customized or engraved products are not eligible for return.
  • Exchange: Items may be exchanged for another product of equal or greater value within [number of days] days of purchase. Any price difference will be settled during the exchange process.
  • Refunds: Not Refundable at any condition 

8. Cancellation Policy

Orders can be canceled within [number of hours/days] after placement, provided the item has not been shipped. Once the order is shipped, cancellation is no longer possible. In case of cancellation, a full refund will be processed to your original payment method.

9. Limitation of Liability

To the fullest extent permitted by law, Swarnaprava Jewellers shall not be liable for any direct, indirect, incidental, or consequential damages that result from the use of, or inability to use, the website or any products purchased through it. This includes, but is not limited to, damages arising from errors, interruptions, delays, and any issues related to third-party services.

10. Privacy Policy

Your privacy is important to us. Our [Privacy Policy] outlines how we collect, use, and protect your personal information. By using this website, you consent to the collection and use of your data as described in our Privacy Policy.

11. User Conduct

You agree not to:

  • Use the website for any illegal or unauthorized purpose.
  • Interfere with the security features of the website or tamper with the website’s functionality.
  • Upload, post, or transmit any harmful or malicious content that could damage the website or its users.

12. Modifications to Terms

Swarnaprava Jewellers reserves the right to modify these Terms at any time without prior notice. Changes will be effective immediately upon posting on the website. By continuing to use the website after such changes, you agree to be bound by the revised Terms.

13. Contact Information

For any questions, concerns, or disputes regarding these Terms & Conditions, please contact us at:

  • Email: swarnapravahdb@gmail.com
  • Phone: 8927435018
  •  Address:Haldibari, Coochbehar