At Swarnaprava Jewellers, your privacy is our priority. We are committed to protecting your personal information and ensuring that your experience with us is secure, whether you are browsing our website, purchasing jewelry, or subscribing to our services. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or interact with us.

By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect various types of personal information to provide you with the best possible experience on our website and services. This includes:

  • Personal Identification Information: Your name, email address, phone number, billing address, and other contact details when you make a purchase, sign up for our newsletter, or contact us.
  • Payment Information: When you make a purchase, we collect payment details such as credit card or debit card information to process your transaction securely.
  • Technical Data: Information such as your IP address, browser type, device type, and usage data. This data helps us improve our website and tailor your browsing experience.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience, analyze site traffic, and provide personalized content and advertisements. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

We collect and use your personal information for various purposes, including:

  • To Process Orders: We use your personal and payment information to process your purchases, manage deliveries, and handle returns or exchanges.
  • To Improve Customer Experience: We analyze the information to improve our products, services, and website functionality. This includes personalizing your shopping experience by offering tailored recommendations based on your preferences.
  • To Communicate with You: We may contact you via email, SMS, or phone regarding your orders, inquiries, promotions, or other relevant updates from Swarnaprava Jewellers.
  • To Ensure Security: We use the information to protect our website and users from fraud, unauthorized access, and other illegal activities.

3. How We Protect Your Information

Your privacy and the security of your data are of utmost importance to us. We employ industry-standard security measures, including encryption and secure servers, to protect your personal information from unauthorized access, disclosure, or misuse.

We regularly update our systems and ensure that all third-party services we engage with comply with strict data protection standards.

4. Sharing Your Information

Swarnaprava Jewellers respects your privacy, and we do not sell, trade, or share your personal information with any third parties, except in the following cases:

  • Service Providers: We may share your information with trusted service providers (such as payment processors or delivery services) who help us operate our business and fulfill your orders. These providers are bound by confidentiality agreements and are only authorized to use your information for specific services.
  • Legal Requirements: We may disclose your information if required by law, such as in response to a court order or legal request, or to protect the rights, property, or safety of Swarnaprava Jewellers, our customers, or the public.

5. Your Choices and Rights

As a customer, you have the right to control how your personal information is collected and used. These rights include:

  • Access: You have the right to access the personal information we hold about you. You can request a copy of your data by contacting us at [Insert Contact Email].
  • Correction: If you believe that any of your personal information is incorrect, you can request a correction by contacting us.
  • Opt-Out: You can opt-out of receiving promotional emails or SMS by following the unsubscribe instructions in our communications. Please note that you will still receive essential communications related to your orders or account.
  • Deletion: You may request the deletion of your personal information from our systems. However, certain data may be retained for legal or administrative purposes.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your user experience, provide personalized content, and analyze traffic. A cookie is a small file that is stored on your device to remember your preferences.

We use the following types of cookies:

  • Essential Cookies: These are necessary for the basic functionality of our website, such as processing payments and accessing secure areas.
  • Analytical Cookies: These help us understand how visitors interact with our website, allowing us to improve its performance.
  • Marketing Cookies: These cookies are used to deliver personalized advertisements based on your browsing behavior.

You can control cookie preferences through your browser settings, and you can choose to disable some or all cookies. However, this may affect your browsing experience on our site.

7. Links to Third-Party Websites

Our website may contain links to third-party websites, such as payment gateways or social media platforms. Please note that we are not responsible for the privacy practices or content of these websites. We encourage you to read the privacy policies of any third-party sites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and the updated policy will indicate the “Effective Date” at the top. We encourage you to review this page periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions, concerns, or requests regarding your privacy or this policy, please do not hesitate to contact us:

  • Email:swarnapravahdb@gmail.com
  • Phone: 8927435018

Address: Haldibari, Coochbehar